How the Subscription Works: What It Covers and How to Manage It

Overview

Your subscription is the foundation of your relationship with The Secret Society. It provides continuous access to the platform's full activation ecosystem — from event setup through creator management, deliverables tracking, and performance optimization. This article explains what the subscription covers, why consistency matters, and how to manage it if your circumstances change.

What the Subscription Includes

An active subscription gives you access to the complete managed service that The Secret Society provides:

Ongoing activations — The ability to run regular events under the managed model. Your subscription supports the planning, setup, and execution of activations on an ongoing basis.

Creator access — Access to the platform's curated network of content creators. Your subscription determines which creators can be matched to your activations and at what scale.

Guest flow management — The full interest, selection, invitation, and confirmation process — all managed by our operations team on your behalf.

Deliverables tracking — Monitoring and quality review of all content produced by creators who attend your events.

Performance optimization — Ongoing analysis of activation data, guest quality, content output, and performance trends to continuously improve future events.

Account support — Access to the support channel for all operational, strategic, and technical assistance.

Why Consistency Is the Foundation of the Model

The subscription is designed for consistency over time — not for isolated, one-off activity. This is not just a commercial preference; it is built into the mechanics of how the model works.

Momentum requires regularity. A brand that runs one activation every six weeks is building visibility much more slowly than one that runs one or two activations per week. The content compounding effect — where each piece of content adds to an existing body of creator-generated visibility — only works when there is a consistent flow of new activations feeding it.

Think of the subscription as maintaining access to a system that rewards consistent use. The more consistently you use it, the more it improves, and the more value it generates.

If the activation cadence drops — due to internal pressures, seasonal slowdowns, or periods of reduced engagement with the platform — it takes time to rebuild the momentum that was lost. Maintaining consistency is almost always preferable to stopping and restarting.

Staying Aligned on Monthly Activity Objectives

At a subscription level, there is usually an expectation around how frequently activations should run each month. This cadence is agreed upon as part of the commercial relationship and forms the basis of the performance model.

To stay on track:

• Plan activations for the coming weeks rather than scheduling them reactively
• Communicate capacity constraints or operational disruptions as early as possible
• If your target activation frequency is not being met, discuss this with the Account Manager so the plan can be adjusted
• If your business situation changes significantly — a major renovation, a temporary closure, a change in operational focus — flag this through the support channel so your account can be managed accordingly

What to Do If Your Business Situation Changes

The Secret Society is built on the understanding that businesses are dynamic. Things change: staffing, venue operations, ownership, seasonal focus, and commercial priorities all evolve. If something about your business situation changes in a way that affects your ability to maintain your normal activation schedule, communicate this early.

Why early communication matters:

• Events that are already live have confirmed guests who have made plans to attend. Late notice of operational changes creates disruption for guests and affects platform reliability.
• The Account Manager can work with you to find a practical solution — adjusted scheduling, modified activation format, or a temporary reduction in frequency — if given enough time to plan.
• Changes that are communicated late create more consequences for everyone than changes communicated early.

Pausing the Subscription

If you need to temporarily pause the collaboration — for a renovation, a seasonal closure, or a business event that makes running activations impractical — a pause request can be submitted.

Who can submit: Super Managers only.

How to submit: Contact the support team through the in-app chat and clearly state that you are requesting a pause, the reason for the pause, and the date from which you would like it to take effect.

What happens next: The request is reviewed by the Account Manager and Finance team in line with your contract terms. The outcome depends on your specific agreement. You will be informed of the result.

Important: A pause request is not automatically approved. It is subject to review. Do not assume the pause is in effect until you have received confirmation from the team.

Renewing the Subscription

When your subscription term is approaching its end, the renewal process is initiated through the Account Manager and Sales team. If you are interested in renewing:

Who can submit: Super Managers only.

How to submit: Contact the support team through the in-app chat expressing your interest in renewing. Include the account name and any preferences for the new term.

What happens next: The Sales and Account Manager team will reach out to discuss renewal terms, any changes to scope or pricing, and the timeline for continuation.

Why to initiate renewal early: Waiting until the final days of your contract creates unnecessary time pressure. Initiating the renewal conversation early gives both sides time to align on terms properly.

Upgrading the Subscription

If your activation needs have grown — more events per month, expanded locations, additional deliverable types — an upgrade may be the right step.

Who can submit: Super Managers only.

How to submit: Contact the support team through the in-app chat and describe what you are looking to expand. Include the account name and any context about why you are considering an upgrade.

What happens next: The Sales and Account Manager team will get back to you to discuss available options and guide you through the upgrade process.

Terminating the Subscription

If you need to terminate the agreement, this is managed through a formal review process.

Who can submit: Super Managers only.

How to submit: Contact the support team through the in-app chat and state that you are requesting a termination, including the reason and your intended effective date.

What happens next: The request is forwarded to the Account Manager and Finance team. They will guide you through the next steps in line with your contract terms.

Note: Termination requests are not automatically processed. They are reviewed against contract terms and may involve a notice period. The support team will clarify the process when you submit the request.

Billing and Account Statements

Statement of Account (SOA) requests are handled by the Finance team and are available to Super Managers only.

To request an SOA or any finance-related document, contact the support team through the in-app chat and specify:

• The account name
• The time period or date range you need the statement to cover
• Any specific information you need included

The Finance team will share the statement via email within 24 hours of the request being received.

Finance-related queries — invoices, credit balances, payment issues, or billing disputes — should all be directed through the support channel and will be routed to the Finance team.

When to Contact Support

Contact the support team through the in-app chat when:

• You have a billing question or payment issue
• You need a statement of account or invoice
• Your subscription status is unclear
• You want to pause the collaboration temporarily
• You want to discuss renewing your contract
• You are considering upgrading your package
• You need to initiate a termination request
• Your business situation has changed in a way that affects your activation schedule

Summary

Your subscription provides continuous access to the full Secret Society activation system — including creator access, event management, guest flow, deliverables tracking, and account support. The model rewards consistency: regular activations build momentum faster and produce better cumulative results than sporadic activity. If your business circumstances change, communicate early. Pauses, renewals, upgrades, and terminations are all possible but require Super Manager authorization and go through formal review. Billing and finance requests are routed to the Finance team and responded to within 24 hours via email.

Updated on: 01/05/2026